Terms and Conditions

Terms and Conditions of Sale

All goods sold by Direct Office Furniture (ABN 21 608 358 357) to any person or entity (“Buyer”) are subject to these Terms and Conditions of Sale. If you do not agree to these Terms and Conditions of Sale, do not place an order on this website and call our customer service department on 1300 089 843. The parties may only supplement, amend, or replace the Terms and Conditions of Sale by written agreement.

Acceptance of Terms

The Buyer consents to be bound by these Terms and conditions of Sale if the Buyer orders goods from Direct Office Furniture (either written, email, online or verbally including by phone) or accepts delivery of goods from Direct Office Furniture.

Ordering

Any order placed by the Buyer in the manner described in this site is an offer by the Buyer to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time the Buyer places an order. The Buyer acknowledges that, by placing an order, the Buyer is agreeing to pay for and accept delivery of the goods ordered.

Cancellation/Changes to orders

It is generally not possible to change or cancel orders which have been specially manufactured. Any cancellation of orders must have Interia Systems’ written consent. The Buyer is liable for all costs incurred by Direct Office Furniture caused by changes made by the Buyer to the Buyer’s purchase order.

Pricing

Unless stated otherwise, Direct Office Furniture prices advertised on this website are in Australian dollars (AUD) and are inclusive of GST. The GST component included in the price is calculated at the current percentage rate.

Direct Office Furniture may change the prices and lead times advertised on this website at any time. Whilst every effort has been made to ensure the accuracy of prices and information advertised on the this website, Interia Systems reserves the right to accept or reject any offer from the Buyer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in the Buyer’s order. Interia Systems may require additional verification or information from the Buyer before accepting any order.

Purchasing & Payment

Whilst this website can be accessed throughout the world, Direct Office Furniture makes no offer to sell any product or service in any country outside of Australia and some products may not be available in all states/ territories within Australia.

Direct Office Furniture reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

The Buyer’s order and credit card details are safe and secure. All personal and credit card information provided by the Buyer to Direct Office Furniture is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. Direct Office Furniture does not store or record the Buyer’s financial information or share the Buyer’s personal details with a third party.

In the absence of an approved Direct Office Furniture credit account, the Buyer must make payment in full to Direct Office Furniture for all goods prior to the release of goods for delivery. Direct Office Furniture reserves the right to withhold the supply of goods to the Buyer unless these terms have been met.

For each online order, the Buyer must pay to Direct Office Furniture:

  • The applicable price for the relevant goods confirmed by Direct Office Furniture; and
  • The nominated delivery, installation and packaging fees.

Payment Options – Direct Office Furniture are unable to accept COD (Cash on Delivery) or cheques. Payment method options are displayed in the payment gateway. They are as follows:

Credit card – MasterCard or Visa credit cards.

Direct debit – An Direct Office Furniture consultant will contact you after we receive your order and supply you with our bank account details.

Approved Credit Account – This option is for Direct Office Furniture Credit Account holders only.

  1. 7 day approved credit account – Payment in full strictly nett 7 days from Invoice date.
  2. 30 day approved credit account – Payment in full strictly nett 30 days from end-of-month.

Interest will be charged on all outstanding and/or overdue credit accounts and the Buyer must pay Direct Office Furniture interest of 3% per month on all monies outstanding. This interest amount is calculated and accrued on a daily basis

Best Price – 5% Price Beat Policy Conditions

Direct Office Furniture will beat by 5% any lower price than the price for any product displayed on the Direct Office Furniture website subject to the following :

  • The Direct Office Furniture comparable product displays the red ‘Price Beat’ icon and must be in stock.
  • The product is identical or of similar quality and specification.
  • The Buyer provides Direct Office Furniture with a current written quote or invoice displaying the lower price. (Quote or invoice date no more than 7 days prior to the current date).
  • The competitors product must be in stock.
  • The competitors product must have an identical warranty.
  • The competitors product must have an identical delivery and installation price.

This offer excludes:

  • Package deals, cash-back offers, coupon offers, stock liquidations, customer special orders, contract pricing and competitor clearance pricing.
  • Resellers.

Direct Office Furniture, at its discretion, reserves the right not to accept any offer to purchase by any buyer.

Debt Recovery

The Buyer is liable for any debt collection fees incurred by Direct Office Furniture in recovering any outstanding and overdue monies that the Buyer owes to Direct Office Furniture.

Fulfilment & Delivery

Any order placed by the Buyer through this website is subject to confirmation and acceptance by Direct Office Furniture. Direct Office Furniture may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to the Buyer. If Direct Office Furniture requests payment for increased prices, the Buyer may cancel the order by giving notice to Direct Office Furniture, which must be received within seven (5) business days of the announcement of the increase.

Direct Office Furniture (or its agent) will deliver the goods in the Buyer’s order according to the delivery option nominated and purchased by the Buyer at the time of order placement to one single nominated delivery point at the street address within the Perth Metropolitan Area nominated in the Buyer’s order during business hours 7.00AM to 5.00PM (Monday to Friday). Direct Office Furniture will deliver the goods in the Buyer’s order within the agreed time frame, subject to their availability. Where the goods are not available, Direct Office Furniture will notify the Buyer of this as soon as possible.

Assembly/Installation option –

If assembly/installation has been nominated and purchased by the Buyer in the shopping cart, Direct Office Furniture will deliver the goods in the Buyer’s order to the Buyer’s nominated delivery address in the Perth Metropolitan Area. Direct Office Furniture will also assemble, place and commission the goods and remove any packaging materials that accompanied the goods. No allowance is made for connecting or disconnecting electrical and data services unless specifically quoted.

Delivery-only option –

If assembly/installation has not been nominated and purchased by the Buyer in the shopping cart, Direct Office Furniture will deliver the goods in the Buyer’s order to the Buyer’s nominated delivery address in the Perth Metropolitan Area and place them inside the Buyer’s door. Direct Office Furniture will not position them or remove any packaging materials. Bulky goods and goods that ship in Kit-form are supplied unassembled ready for the Buyer’s self-assembly.

Delivery to your nominated carrier option –

If this option is nominated by the Buyer in the checkout, Direct Office Furniture will deliver the Buyer’s goods to the Buyer’s nominated carrier in the Perth Metropolitan Area. Bulky goods and goods that ship in Kit-form are supplied unassembled ready for the Buyer’s self-assembly. It is the Buyer’s responsibility to request and purchase sufficient packaging if the nominated carrier is not a specialist furniture removalist.

Delivery/Installation – (Areas outside of Perth Metro Area) option –

If the Buyer has nominated a delivery address outside of the Perth Metropolitan Area, The Buyer must obtain a specific quotation for Delivery and Installation from Direct Office Furniture and pay Direct Office Furniture the amount quoted.

Other delivery/installation terms & conditions –

The Buyer’s nominated delivery address must be a street address and not a PO Box.

It is the Buyer’s responsibility to ensure that there is sufficient access at the Buyer’s nominated delivery address to allow Direct Office Furniture to place any goods ordered. Direct Office Furniture will not disassemble goods, if access is insufficient or constrained without written agreement by Direct Office Furniture.

Direct Office Furniture will not move or remove any existing furniture, services or fittings at the Buyer’s nominated delivery address and the Buyer must provide clear unobstructed access to and within the nominated delivery address for Direct Office Furniture on the agreed delivery date.

The Buyer is liable for all costs incurred by Direct Office Furniture resulting from the Buyer providing Direct Office Furniture with an incorrect or altered nominated delivery address.

Anyone at the Buyer’s nominated delivery address who receives the goods will be presumed to be authorised by the Buyer to receive the goods. If there is no one at the Buyer’s nominated delivery address or no one of appropriate age to receive the goods, Direct Office Furniture may charge the Buyer additional delivery fees. Orders of multiple products may be delivered separately at Direct Office Furniture discretion (No extra delivery fees will apply).

By signing Direct Office Furniture delivery docket, the Buyer acknowledges receipt of all goods thereon and that the goods have been supplied in full and in good condition.

PPSA (Personal property Securities Act 2009)

Direct Office Furniture may refuse to sell or supply goods to the Buyer until the Buyer provides all information and data needed to register a ‘financing statement’ or ‘financing change statement’ under PPSA with respect to any security interest that is the subject of these terms.

If the Buyer makes any payments to Direct Office Furniture, Direct Office Furniture may apply the payment to satisfy any obligation of the Buyer to Direct Office Furniture (whether unsecured, secured by security interest or secured by purchase money security interest). Direct Office Furniture may: (1) apply the payment in any order or manner that it thinks fit (at its sole discretion): and (2) amend or re-apply any application made.

Direct Office Furniture and the Buyer agree that sections 96, 115 and 125 of the PPSA to not apply to the security agreement created by these terms and conditions.

The Buyer waves their rights  to receive a verification statement in accordance with section 157 of the PPSA and the Buyer waves their rights to recieve notices under sections 95, 118, 121(4), 130, 132(3)(d)  and 132(4) of the PPSA.

Risk

Once goods have been delivered by Direct Office Furniture to the Buyer’s premises or any other location directed to by the Buyer including a nominated carrier, the goods shall remain at the Buyer’s risk. The Buyer must insure the goods on or before delivery and maintain the goods in the condition as received.

Return of Goods, Resupply & Refunds

Returns will only be accepted by Direct Office Furniture if the product is not in accordance with the Buyer’s order and the product is returned unused, unassembled, in the original packaging and with all parts and accessories. Direct Office Furniture does not offer a refund or exchange to the Buyer if the Buyer simply changes their mind or the Buyer orders goods incorrectly.

The Buyer must notify Direct Office Furniture by email sales@directoffice.com.au or phone 1300 089 843 within seven (7) business days from receipt of goods if the goods have been supplied incorrectly. In the absence of Buyer receipt of delivery, the date shall be assumed to be seven (7) business days from the date of dispatch by Direct Office Furniture.

If Direct Office Furniture has supplied goods not in accordance with the Buyers order, Direct Office Furniture will resupply the goods or incorrect component of the goods at no cost to the Buyer and make arrangements for the return of the incorrect goods.

If the Buyer elects to receive a refund in lieu of a replacement of incorrect goods, Direct Office Furniture will refund to the Buyer, the original purchase price of the goods.

Transit Damage Claims

The Buyer must notify Direct Office Furniture by email sales@directoffice.com.au or phone 1300 089 843 within seven (7) business days from receipt of goods if the goods have been received damaged. In the absence of Buyer receipt of delivery, the date shall be assumed to be seven (7) business days from the date of dispatch by Direct Office Furniture.

Direct Office Furniture may ignore any claim for transit damage not notified to Direct Office Furniture within the time limit specified in this clause. Direct Office Furniture may also ignore any claim for replacement of damaged goods supplied if: (a) Direct Office Furniture is not permitted to inspect the goods on request; or (b) there is reasonable evidence that the goods were damaged after supply by misuse or unreasonable use.

Subject to the above, if Direct Office Furniture has supplied goods that are damaged, Direct Office Furniture will resupply the goods or the incorrect component of the goods, at Direct Office Furniture discretion, at no cost to the Buyer and make arrangements for the return of the damaged goods.

If the Buyer elects to receive a refund in lieu of replacement of damaged goods, Direct Office Furniture will refund to the Buyer, the original purchase price of the damaged goods.

Product Information, Images & Colours

Direct Office Furniture endeavours to update images and specifications of all of goods, however, sometimes delays do occur and the image and/or description of the goods displayed may differ from the actual product. Colours and finishes displayed are as accurate as possible taking into consideration the limitations of electronic reproduction. Direct Office Furniture does not guarantee a colour displayed on this website to be an exact match of the physical colour. If a specific colour or colour matching is important, Direct Office Furniture recommends that you request actual colour samples.

Product Availability, Specifications & Assembly

Due to seasonal fluctuations, discontinuation, lead times or interruption of supply, some items may become unavailable or be out of stock. Some items may also require part self-assembly due to efficiencies in transportation. Due to constant development and improvement, changes to product specifications may be necessary and Direct Office Furniture reserves the right to make these changes at any time, with or without notice. Measurements where shown are millimetres (mm), approximate and intended as a guide only.

Compliance

Council/Authority/Code compliance and/or approval are to be the Buyer’s responsibility in all respects.

Clearance Products

All Clearance products are subject to these Terms & Conditions of Sale. Clearance products are either new, ex-demo, or have some minor imperfection.

Due to the limited stock availability of clearance products, neither placement of an order, nor email confirmation that Direct Office Furniture have received your order, guarantees fulfillment of that order. Orders are processed on a first-come first served-basis and Direct Office Furniture will be considered to have accepted the Buyers order only by delivering the goods. If Direct Office Furniture cannot accept the Buyer’s order for any reason, we will notify the Buyer by phone or email.

If the Buyer’s order is unsuccessful because the stock has been purchased by an order prior to the Buyer’s, Direct Office Furniture is not required to supply the Buyer with any alternative products and has no liability to the Buyer whatsoever.

Replacement Part Guarantee

Direct Office Furniture guarantees the availability of replacement parts for any items subject to wear and tear for a period of (5) five years from the date of despatch from Direct Office Furniture. (GECA certified products only).

Limitation of Liability

Direct Office Furniture total liability to the Buyer (if any) in connection with these Terms and Conditions of Sale or any goods or services supplied under them, will be limited, at Direct Office Furniture election, to:

  • In the case of goods supplied or offered by Direct Office Furniture – repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
  • The amount paid by the Buyer (if any).

Revisions of Terms and Conditions of Sale

Direct Office Furniture may revise or amend these Terms and Conditions of Sale at any time at Direct Office Furniture absolute discretion by posting revised terms. The Buyer agrees that, in the event that any portion of these Terms and conditions of Sale is found to be unenforceable, the remainder of these Terms and conditions of Sale remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms & Conditions of Sale as so revised. You should therefore periodically visit this page to determine the then current Terms & Conditions of Sale to which you are bound.